> For the complete documentation index, see [llms.txt](https://help.horsespot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.horsespot.com/general-management-tools/event-communications/transactional-emails.md). # Transactional Emails ## **Transactional Emails** Running a horse show or rodeo means keeping exhibitors informed at every stage, from the moment they sign up to the moment results are posted. Horse Spot handles a lot of that communication automatically, so your secretary isn't stuck manually emailing every entry, confirmation, and result. Below is a breakdown of exactly what gets sent, when it's sent, and what stays entirely in your control. Horse Spot sends a set of transactional emails automatically, taking that work off your secretary's plate. Here's what gets sent, and when. ### Account Verification When a user creates an account, they'll receive an email asking them to verify their email address. This step unlocks the account and confirms the user is who they say they are. ### Confirmation Emails **Order received**\ As soon as an entry or membership signup is submitted, the user gets a confirmation email letting them know their submission has been successfully submitted to the organizer for review. **Entry accepted**\ When a producer accepts a membership or a user's entry into a show or rodeo, the exhibitor receives a follow-up email confirming their entry and/or membership has been accepted. *** ### Dressage-Specific Emails Dressage classes trigger two additional result emails, since scoring works a bit differently for this discipline. #### Preliminary percentage score Once a dressage test score is saved and all judges for that entry have submitted their scores, the competitor (rider and trainer) receives an email with their percentage score, clearly labeled as preliminary. Scores are shown by judge, along with the combined total. Results stay preliminary for about an hour after the ride and become official if no mathematical error is found in that window, but this hold is informational only and isn't enforced by the system. #### Full scoresheet on class completion Once the entire class is complete, the competitor receives a second email with the official final results: their final placing, scores by judge, combined total score, and the complete dressage test attached as a PDF. {% hint style="info" %} Horse Spot will continue to identify discipline specific scoring needs that need to be emailed out after an event. If you're interested in this feature for your discipline, put in a feature request in the top navigation. {% endhint %} *** ### Emails Secretaries Can Send Through Horse Spot Beyond the automatic confirmations above, secretaries also have the option to send the following directly through Horse Spot: 1. Signature requests (depending on the tier they signed up for) 2. Mobile payment links 3. Final invoice documents in a PDF format ### What Else We Send Community is our purpose at Horse Spot. We're building better software for secretaries, show staff, and exhibitors alike, and part of that is inviting people into the broader Horse Spot community. That's why exhibitors and contestants also receive an **invitation to follow us** on social media and to **join our email newsletter.** ### What We Don't Send Outside of that one invitation to join our marketing list, we don't send additional marketing emails to users who register through Horse Spot, unless they've opted in by subscribing. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.horsespot.com/general-management-tools/event-communications/transactional-emails.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.