> For the complete documentation index, see [llms.txt](https://help.horsespot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.horsespot.com/general-management-tools/billing-and-business-administration/purchasing-a-support-package.md).

# Purchasing a Support Package

Support Packages give you a faster, more hands-on level of help beyond the standard help center. Four tiers are available: Starter, Basic, Pro, and the Premium Show Weekend Pass.

To purchase or upgrade a Support Package, email <support@horsespot.com> to select the package that fits your needs.

<table data-first-column-sticky><thead><tr><th width="346.314208984375">Offerings</th><th align="center">Starter</th><th align="center" valign="middle">Basic</th><th align="center">Pro</th></tr></thead><tbody><tr><td>60-min live onboarding call</td><td align="center">✔️</td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>Help center access (guides, videos, templates)</td><td align="center">✔️</td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>1 business day email support</td><td align="center">✔️</td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>Access to monthly group office hours</td><td align="center">✔️</td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>Same Day Email/Phone/Text support</td><td align="center"></td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>Slack communication option</td><td align="center"></td><td align="center" valign="middle">✔️</td><td align="center">✔️</td></tr><tr><td>1-2 hour response times</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr><tr><td>Additional 60-minute training session</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr><tr><td>15-min Post-show review/optimization session</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr><tr><td>Feature build priority</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr><tr><td>Dedicated Customer Success Manager</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr><tr><td>30-min Annual workflow planning call</td><td align="center"></td><td align="center" valign="middle"></td><td align="center">✔️</td></tr></tbody></table>

**Premium Show Weekend Pass**

Everything in starter, basic, and pro plus: instant response times, weekend monitoring, and emergency assistance

**Additional add-ons**

* Extra training sessions
* Show secretary training and setup help&#x20;

**How to purchase or upgrade your Support Package**

To purchase or upgrade, use our payment links to select your package and pay in one step, or email <support@horsespot.com> if you'd like help choosing the right tier.


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