> For the complete documentation index, see [llms.txt](https://help.horsespot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.horsespot.com/general-management-tools/billing-and-business-administration/cancellation-and-refund-policy.md). # Cancellation & Refund Policy ### Cancellation Policy Horse Spot runs on a pay-as-you-go model. We only bill you if your event runs. We understand things outside your control come up that may cause you to cancel your show. If a competition is canceled due to low entry counts or weather, Horse Spot does not bill you. ### Refund Policy Horse Spot does not offer refunds on platform fees once an event has run. Because we only bill for events that actually take place, this rarely comes up. If a situation does arise, reach out to us and we'll work through it with you on a case-by-case basis. #### Refunds within your event As the show management company, you're in control of refunds to your exhibitors. Horse Spot gives your secretaries the tools to issue refunds directly, whether that's a partial refund on an itemized invoice item or a full refund. These decisions are entirely at your discretion. Horse Spot does not issue refunds on behalf of show management. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.horsespot.com/general-management-tools/billing-and-business-administration/cancellation-and-refund-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.